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CRM functionalities in Dynamics NAV

CRM functionalities in Dynamics NAV

Microsoft Dynamics NAV (Navision) is above all an ERP (Enterprise Resource Planning) system whose purpose is to integrate the main operational areas: manufacturing, inventory, sales and purchase etc.

However, Dynamics NAV has a customer relationship management module which, even if it does not match the capabilities of a system such Dynamics 365 CRM, may provide enough support for sales and marketing departments. So, what does provide Dynamics NAV in CRM area? Read more