CRM functionalities in Dynamics NAV
Microsoft Dynamics NAV (Navision) is above all an ERP (Enterprise Resource Planning) system whose purpose is to integrate the main operational areas: manufacturing, inventory, sales and purchase etc.
However, Dynamics NAV has a customer relationship management module which, even if it does not match the capabilities of a system such Dynamics 365 CRM, may provide enough support for sales and marketing departments. So, what does provide Dynamics NAV in CRM area? Read more