Our support services for Microsoft Dynamics NAV include the following activities:
- Help-desk (phone, e-mail, remote access)
- Consulting for software implementation (system setup, requirements analysis, data analysis, recommendations for software usage according to client business requirements)
- User training
- Additional developments
- Installation of patches and fixes published by Microsoft (provided the Client is enrolled in Microsoft Enhancement Plan for Dynamics NAV maintenance program)
- User assistance for data correction in case of errors due to incorrect software usage or due to external causes (hardware, database or operating system errors etc.)
- User assistance for data loading (price lists etc.)
- Assistance for the client’s technical personnel in performing maintenance tasks: database backup / restore, user maintenance, hardware or operating system upgrades, hardware platform change etc.
- The support is provided for all versions of Microsoft Dynamics NAV (Navision)
Maximize the value of your Microsoft solution with the Business Ready Enhancement Plan maintenance program
Many customers who enroll in a maintenance plan do it to protect their investment and make sure that their solution stays up-to-date and compliant. But the real return on investment begins when you embrace all the other powerful services and innovations you receive as part of your Business Ready Enhancement Plan.
The Business Ready Enhancement Plan can play a major role in keeping you satisfied with your Microsoft Dynamics solution. In fact, research shows that customers who take advantage of the benefits their Enhancement Plan provides are more satisfied with their solution than customers who are not on a plan.
The main benefits of remaining enrolled in the Enhancement Plan are:
Maximizing (or increasing) your solution value:
Take advantage of the new version upgrades. By staying on the latest version of your Microsoft Dynamics software, you have access to new features and capabilities to help your business stay at the forefront of technology.
Protecting your investment:
Get critical product updates and a 10-year support lifecycle. These periodic updates include product changes to keep your solutions running at peak performance.
Improving your productivity:
Clients receive access to CustomerSource, a Web portal designed specifically for Microsoft Dynamics customers who are enrolled in a Business Ready Enhancement Plan. This secure Web site gives you one-stop access to your Enhancement Plan benefits as well as time-and-money-saving information, 24/7. You’ll be able to solve issues quickly and cost effectively using self-support tools and unlimited access to a large collection of training courses. You also have access to the Microsoft Dynamics community site, which allows you to connect with your peers, partners, and other industry experts.