Dynamics 365 Business Central (Dynamics NAV) Documentation
Until Dynamics NAV 2013 version, Microsoft had made available manuals to be purchased by partners or customers in electronic format (pdf) or in print. For the next versions no more manuals were produced, just electronic documentation and video materials. Read more
CRM functionalities in Dynamics NAV
Microsoft Dynamics NAV (Navision) is above all an ERP (Enterprise Resource Planning) system whose purpose is to integrate the main operational areas: manufacturing, inventory, sales and purchase etc.
However, Dynamics NAV has a customer relationship management module which, even if it does not match the capabilities of a system such Dynamics 365 CRM, may provide enough support for sales and marketing departments. So, what does provide Dynamics NAV in CRM area? Read more